Vouchers are not enough for slip and trip injuries in a supermarket

Monday October 17, 2011 at 7:56pm
It is common for supermarkets such as TESCO, ASDA or MORRISONS to offer vouchers to a customer after a slip and trip injury in a supermarket. They typically give £50 worth of their vouchers regardless of the seriousness of the customer’s injuries.

For example, Elaine, a 70 year old retired teacher suffered hip injuries and a fractured ankle in a nasty slip and fall accident in a supermarket.

Elaine was doing her weekly shopping in her local supermarket when this accident happened. She had just picked a roll of foil from the shelf when she slipped and fell on spillage which appeared to be pink yoghurt. There were no signs any where to show that there was spillage on the floor.

She immediately felt terrible pain in her hip but not her ankle. Elaine was helped to get up by another customer but could not walk. The supermarket staff moved her to the till area where she was made to sit while waiting for the ambulance to arrive. The store manager took her details at this point as she waited for the paramedics. She was taken to the local hospital Accident and Emergency Department for treatment.

Elaine’s injuries were confirmed at the hospital as hip pain and a fractured ankle.

A few days later, she received a letter from the supermarket apologising for the accident and her injuries. The supermarket manager sent her £50 worth of their gift vouchers.

She did not accept the vouchers. Elaine felt insulted by this token offer. She called her daughter Josephine to find out if she could make a claim for personal injuries against the supermarket. Her daughter referred her to an injury lawyer she knew who handled slip and trip claims against supermarkets.

Josephine arranged with the lawyer to see her mother at her home. The solicitors offered home and hospital visits to their clients as a standard.

The lawyer knew how to handle injury claims and had specific experience in supermarket slips and trips. He looked out for his clients interests.

Elaine got fully compensated for her injuries and other losses she suffered because of the accident. She got a settlement that was considerably more than what the supermarket had offered her.


It is a good idea for anyone, especially those who have been injured in supermarket slip and trip accidents accidents, to seek out a good injury solicitor to look after their rights. Don’t accept vouchers in full and final settlement of your claim. There are not enough. You have right on your side.

Don’t be put off by the current hostile talk in the media about the so called “compensation culture” and “ambulance chasing lawyers.” It is all propaganda by insurance companies aimed at discouraging people from claiming what is rightfully theirs.

A slip and fall claim can be handled by a personal injury solicitor who will see to it that you are fully compensated for any pain and loss sustained. To get a good accident solicitor, contact Balinda and Co now on 0800 321 3287 and find out how we can help.

» Categories: Slip and Fall Accidents
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The information on this blog is provided as a general guide only. It is not intended to be a complete and authoritative statement of the law and might be out of date by the time you read it. It is not a substitute for professional advice which takes into consideration specific facts of each case and any changes in the law and practice. No responsibility can be accepted by Balinda & Co for any loss suffered by any person acting or refraining from acting on the basis of the information on this blog. We offer free legal advice with respect to personal injury claims. Telephone 0800 321 3287 to discuss your particular claim.

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