Faulty product compensation claims

Faulty products can cause injury and damage to you or your property. If you suffer injury, damage or loss as a result of a faulty or dangerous product you may be entitled to claim compensation.

Here are 5 common mistakes manufacturers of consumer products make:

• Faulty wiring of electronic products. Manufacturers of electronic goods are required to make sure that the electrical components of the products they supply are safely arranged within the product. If the product you purchased had defective wiring, this could be proof that the manufacturers were at fault. If as a result you have suffered an injury by electric shock, you could be entitled to claim compensation.
  
  
• Failing to have in practice a proper system of quality control. Manufacturers of consumer goods are required to have in place a proper system of inspection, checks and testing of their goods before putting them on the market. If they have failed to do this, you may be able to show that they were at fault. If as a result you have suffered an injury, you could be entitled to claim compensation.
  
  
• Failing to warn consumers of a defect in a product. Manufacturers are expected to warn consumers of a known or potential defect in products that they supply. If they have not done this, you may be able to show that they were at fault. If as a result you have suffered an injury, you could be entitled to claim product liability injury compensation.
  
  
• Failing to take proper care in the research and development of drugs. Drug manufacturers are required to exercise proper care in the research and development of drugs to avoid harmful effects on patients. If they have failed to do this, you may be able to show that they were at fault. If as a result you have suffered harm you could be entitled to claim product liability injury compensation.
  
  
• Failing to take proper care in the design and development of a product. Manufacturers are expected to take proper care in the design and development of their products, for example in the designing of cars or car parts. If they have failed to take proper care in the design and development of the product you purchased, you may be able to show that they were at fault. If as a result you have suffered an injury you could be entitled to claim product liability injury compensation.

Beware, manufacturers rarely accept responsibility for accidents caused by faulty products but this does not mean that your claim will fail. They may be denying the claim because their insurance company requires them not to admit responsibility for policy reasons.

How to make your faulty product injury claim move faster

You must act quickly to preserve evidence after your accident.

Here are 6 key steps you must take after your faulty product injury:

1. Don’t destroy the product that caused your injury or harm. Preserve it in its original state if possible. It will be useful evidence.
   
   
2. If the product was in a packet, keep the packaging material. It may contain statements such as “New” or “Improved”.
   
   
3. Keep the users instructions or guide (if any) issued with the product.
   
   
4. If you bought the product, keep the purchase receipt that was given to you.
   
   
5. If the product was given to you as a gift, contact the person who purchased it and ask for receipt or suppliers details.
   
   
6. Attend hospital or your GP as soon as possible.

Contact our Freephone helpline on 0800 32132 87 to see if you are entitled to claim compensation or simply fill out our online enquiry form.